Refund and Returns Policy

At S2 Sofas, we specialise in premium cancelled orders and ex-display furniture from leading manufacturers, offering substantial savings on recommended retail prices.

Product Condition:

Our furniture is sold at significantly reduced prices. Ex-display items may show minor cosmetic imperfections or signs of handling. Any specific imperfections will be disclosed where applicable.

Showroom Purchases:

Customers are encouraged to inspect, measure and try furniture before purchasing. We do not offer refunds or exchanges for a change of mind, including personal preferences relating to comfort, colour, size or suitability. Any discretionary cancellation or amendment must be approved by management and will be subject to our Terms & Conditions.

Online Purchases & Returns:

Customers purchasing online normally have 14 days from delivery to notify us of cancellation, followed by a further 14 days to return the furniture. To request cancellation, customers should contact us by email or telephone. Cancellation can be made by any clear statement communicated to us. For change-of-mind returns, customers are responsible for arranging suitable, insured return transportation at their own expense, where this has been disclosed before purchase. Return costs depend on the furniture and delivery location, and an appropriate estimate will be provided before purchase.

Furniture must be returned with reasonable care. Lawful deductions may be made for any reduction in value caused by handling beyond what is necessary to inspect the goods.

Refusal of Delivery:

Customers are responsible for checking furniture measurements and ensuring suitable access to their property. If furniture is refused upon delivery because it does not fit, access is unsuitable or the customer changes their mind, S2 Sofas may, at management’s discretion, agree to return the furniture while our delivery team remains at the property. Where applicable, return transportation charges will be calculated at £2 per mile for the round trip between our premises and the delivery address, capped at £150, in accordance with our Terms & Conditions.

Any discretionary cancellation, outstanding balance or refund arrangements must be authorised by management. Our delivery drivers cannot approve cancellations or refunds. For online purchases, statutory cancellation rights remain unaffected, and return charges apply only where lawfully permitted and properly disclosed before purchase.

Made-to-Measure Furniture:

Furniture genuinely manufactured to individual customer specifications is generally exempt from change-of-mind cancellation rights.

Faulty or Damaged Furniture:

If you believe your furniture is faulty, damaged or not as described, please contact us with details of your concerns. Photographs or videos may be requested, and an inspection may be arranged where appropriate. Any applicable refund, repair or replacement will be provided in accordance with the Consumer Rights Act 2015.

Specific imperfections disclosed and accepted before purchase will be considered when assessing the condition of the furniture.

Refunds:

Where a refund is due, it will be processed in accordance with applicable UK consumer law, normally using the original payment method.

For valid online cancellations, refunds will include any standard outbound delivery charges required by law and will be made within the applicable statutory timescales.

Guarantees:

Any additional guarantee provided by S2 Sofas is separate from and does not affect customers’ statutory consumer rights.

Contact Us:

S2 Sofas
103 Canklow Road
Rotherham
S60 2JF
Email: [email protected]

For returns, cancellations or warranty enquiries, please contact us with your order details.

Nothing in this policy affects your statutory rights under UK consumer law.