Terms & Conditions

1. Item Condition & Showroom Inspections

All items sold by s2sofas are ex-display models unless explicitly stated otherwise in writing. Due to their ex-display nature, items may feature cosmetic imperfections, minor flaws, or floor wear. For all in-store purchases, it is the purchaser’s strict responsibility to thoroughly examine the physical items in the showroom at the point of sale before committing to buy. For online purchases, the purchaser must thoroughly inspect the items upon arrival. A signature from a responsible adult is strictly required upon delivery to confirm satisfactory receipt of the goods.

2. Guarantees & Quality Standards

s2sofas offers a six-month non-transferable guarantee which is valid only within the United Kingdom. This guarantee strictly excludes any damage caused by accident, neglect, misuse, and normal wear and tear. All products we supply should be of a satisfactory quality. If you consider an item has a structural defect, you must contact us to arrange a repair or replacement. Where a repair or replacement is not possible, a refund will be issued in accordance with your legal rights under the Consumer Rights Act 2015.

3. In-Store Purchases & Cancellations (Change of Mind)

For items purchased or ordered in person at our showroom, all sales are final. There is no automatic legal right to a refund, exchange, or cancellation if you change your mind, find a cheaper alternative, or if the item does not fit. If s2sofas agrees, entirely as a gesture of goodwill, to accept the cancellation or alteration of an order prior to delivery, no cash or card refunds will be given under any circumstances. Instead, a store credit note will be issued for the full invoice amount paid to date, minus any direct delivery or storage costs already incurred by the business. Credit notes are valid for 12 months from the date of issue and can be used against any items in our store. Once an item has been successfully delivered and signed for, no returns, exchanges, or credit notes will be issued.

4. Online Purchases & Returns (Distance Selling)

In accordance with the Consumer Contracts Regulations, online or telephone purchasers have a statutory 14-day cooling-off period to cancel their order. If an online order is rejected at the doorstep due to a change of mind, a full refund of the purchase price will be issued, but the purchaser is responsible for the direct logistical cost of the return journey. A return transit fee of £2.00 per mile (calculated as a round trip from our store postcode to your delivery postcode) will be deducted from your final refund, up to a maximum estimated cost of £150. If you wish to return an online order after delivery is complete, you must notify us within 14 days. s2sofas does not offer a collection service for post-delivery returns; you must arrange a professional, insured courier service to transport the items back to the store at your own expense. Third-party courier costs for sofas are estimated to be between £50 and £150 depending on location. Online returns must arrive back at our store completely unused, undamaged, and in the exact same condition as received. If the item’s value is diminished by unnecessary handling, a deduction will be made from your refund. These fees apply to change-of-mind cancellations only and do not affect your statutory rights regarding faulty or damaged goods.

5. Delivery, Storage & Property Access

If you are unable to accept the delivery slot offered, or if you request that we hold your order for a period of time, a storage service charge of £30 per week will apply from two weeks after purchase. The purchaser is solely responsible for ensuring that the purchased items will physically fit into the designated room and through all entryways. Delivery is made strictly to the address agreed upon at the point of sale. If you require our drivers to position the items inside the property, you must ensure clear, adequate access through the entry door and to the selected room. Our delivery team will exercise all reasonable care and skill when positioning items inside your home. However, if access pathways are restricted, tight, or obstructed, our drivers may advise that entry risks property damage. If you instruct them to proceed despite this warning, s2sofas will not be liable for minor cosmetic scuffs to walls or structural frames caused by tight clearance. Any changes to an order must be submitted to us in writing. Changes may affect your delivery timescale and/or the final price paid.

Terms and Conditions last revised on 6th April 2026.